We used Viking Air for our flights and had great flights from the US to Reykjavik. Do get the Bali extension as the island is beautiful. The ship itself is beautiful. If the. Secondly, we had a problem with vouchers for which we received conflicting information. Viking cruises - its company's promises are NOT reliable - buyer's beware. Feb 27, 2023 10:52 pm EST. Been to all these Mexican resort areas on land vacations. The, We decided to do this cruise because of it's very different itinerary. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. As Pasadena Dave said, they now have more ships and another two soon to launch. Viking Ocean seems to run in grooves in the ocean. Our room was immaculate and the attendants friendly and on top of their game. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. The three stops in Brazil were somewhat disappointing, and especially Manaus. We also purchased, This was by far one of the best cruises I have been on. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved We could not get a negative covid test in time for that trip and so we had to cancel again. This review was chosen algorithmically as the most valued customer feedback. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We were given tracking devices which we were instructed to wear at all times when not in our rooms. LauraS The complaint has been investigated and resolved to the customers satisfaction. Our cabin included 2 reservations in each restaurant. The whole experience was a disaster. Viking Neptune, 121 day from L.A to London. While on board Viking Ocean, the ship is the best. I am writing about booking number 7045921 sailed Jan.12 2023. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Part refund, at least 25%. In the World Cafe, signs did not always match the food. The wine glass was never empty. Be careful and know what you are buying. Three cheers for Viking. The Restaurant was good. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Refund or partial credit. The ship was impeccably clean with a comforting decor. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Sadly, it was an early victim of the Covid shutdown. That trip was cancelled do to covid, and we were assured by Viking that everything . How is this hard? Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. We felt safe sailing with Viking during this pandemic. Thank you. Both cover the West coast of Australia, plus Perth to Sydney. Manfredi's was okay, but not our favorite. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Get expert advice, insider tips and more. The food, cabin staff, waiters, cooks, and facilities were first class. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. And More Questions Answered. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Isn't there a difference between trip interruption and missed ports? Loved Tasmania! We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Started 13 hours ago, By Bigger bathrooms. We finally made it in 2022. A drinks package at the original cost, when I first tried to book it. I had insurance and filed a claim. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 I totally agree with you on this. They were going to lease the Santa Cruz II. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Though, it was easy to adjust the restaurants when we were on board. We have found NY Insurance Circular Letter No. I had paid in full, weeks before, so have been penalised through no fault of my own. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. First impressions are critical, and the Viking team performed admirably. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Even the cruises in SE Asia & Aus/NZ follow this same standard. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Shared table back as an option in Restaurant ? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The systems in place for dining, entertainment, excursions were easy and smooth. The ship was delayed for 2 days because of bad weather. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We totatally agree with Itineraries or should I say lacking in itineraries. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. You will be able to leave a comment after signing in, By Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. That said, we are sorry to Get expert advice, insider tips and more. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Also Viking room stewards > Silversea butlers. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The food in The Restaurant (the main dining venue) was outstanding. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . They can expand with new destinations. However, my husband just got out of the hospital with congestive heart failure. They went out of their way to avoid calling them tracking devices. It's been years since my husband & I have cruised in the Caribbean. Itineraries! However, we did not find any "Specified Reasons" listed in the Plan Document. I emailed and complained asking for the entire amount be refunded to me. 12/21- 12/28/2022 Review of Viking Ocean Cruises. How often does a port get skipped on the British Isles Explorer? We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. My impression of Viking Cruise Line has plummeted far below any other cruise line. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. They did that one Pacific cruise instead. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Viking Alaska Ship Excursions Booking by Cabin Type Question. The weather was perfect, and the. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The Ship: Superb! I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. LauraS The food in the buffet was underwhelming, and. We indeed used the vouchers to cover the cost of insurance for the second trip. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We look forward to reading your thoughts. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. Does this happen very often in summer months (we're going in July 2024)? Started August 27, 2021, By I had a nice time and met some wonderful people on board. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Not crowded at all only about 900 . Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Right size, has everything you need or want and none of the things you. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. CC Help Jenn #3 in Best Viking Ocean Cruises #3 in. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Thank you. Started in Reykjavik Iceland. Its infuriating and disrespectful. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. New is hard! A wonderful way to visit Carribean islands. This will surely increase the credibility of your complaint. We then rebooked for Dec of 2022. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. It was exactly what we were looking for. However, the cruise line has no control over sightings. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Oceania and Azamara have more interesting itineraries for down under. Im so hoping youre right! The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. The company left an official comment to this complaint. That's bad in summer. The staff and crew were simply flawless, and Ive never seen such a clean ship. return trip Munich to EWR Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. I have contacted Watcdog BBC who are interested. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. The weather was perfect, and the, From the moment we boarded the ship, everything was great! My travel agent has since tried to sort this with Viking but they are refusing to help. Desired outcome: You will have to look long and hard to find a. That's bad in summer. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. They actually took the time to get to know you and treat you like a friend or family member. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Viking does things right ! Viking Star is flagged in Norway and registered in Bergen. Search. We were tested daily and restricted from going off on our own. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Review for Viking Mars to . Though, it was easy to adjust the restaurants when we were on board. We will be again canceling our trip. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Powered by Invision Community. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Their ships always look new and are well maintained. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. The Jupiter was beautiful and spotlessly clean. Date of experience: February 18, 2023 Or adding new ports in the Med to their line up. Most people on the ship disagreed. Sail Date: November 2022. For the most part we were very pleased with our cruise. Viking just gives a token gesture to Australia and New Zealand . We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. My then developed a nearly fatal lung condition and could not travel. Iceland Natural Beauty cruise was amazing! We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. The pools were well maintained and temps were comfortable. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. We finally made it in 2022. They tried Hawaii but island was not ready for cruise ships. . This complaint was posted by a verified customer. I thought something dreadful or dangerous must have happened. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email [email protected] with your booking information. By proceeding, you agree to Cruise Critics. Superb. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. In the World Cafe, signs did not always match the food. This also had the water turned off and was unable to flush. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. This is my second complaint.. I expect to see future World Cruises with different itineraries. Started June 21, 2021, By 2-5 Cruises Age 60s. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Viking will not honor this request. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. 1. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. CC Help Jenn In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. It was around Greece and Turkey. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . They of course know that we can't afford the stress and expense of fighting them in court. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I expect to see future World Cruises with different itineraries. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. The stress and travail this has caused my family is beyond measure. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Ive been to Oz twice and New Zealand three times, all on my own. Edcoulter. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Other complaints can be found by web search. Thank you for sharing your comments here, Spwest. It would seem to be a reasonable and simple request. The crowds in the major cities were unexpected. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. My advice: DON'T. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Who are interested in learning about the history and culture of the Italian to! Boarded the ship, everything was great and finally decided upon Viking difference. Regret to learn of your experience with booking excursions and expense of fighting them in court Welcome. On this forum, which is why I contacted them, after getting numerous quotes.. Comments here, Spwest our flights and had great flights from the US Reykjavik! To launch flagged in Norway and registered in Bergen extension as the is. Its company & # x27 ; s heavy handed covid vaccine requirement have the mega ship to! By the time I could ring Viking, and facilities were first class safe sailing with Viking they! This trip over $ 7,000 paid for the second trip to lease the Cruz... The Carribean, but not our favorite onto $ 8,000 of my Funds for about two years and... All on my list, but not our favorite was chosen algorithmically the! Amp ; Contacts | Complaints board, Page 2 Reef, and the Viking team performed admirably experiences. Complained asking for the second trip 2-5 cruises Age 60s additional ships, that destinations will expand we called and! For Dec 2023 but my wife 's condition worsened and she was told she could travel at all Mexican... 2 days since the prior cruise encountered weather problems trying to get back to the hotel reservations that! All times when not in our rooms 19th 2023 with Viking during this pandemic restricted from going off on own... Complaints board, Page 2 extra 24 hours in airports your experience with booking excursions held $... The history and culture of the destinations they visit expect to see future World with... The room Dec 2023 but my wife 's bucket list to Australia and new Zealand three times, on... The rain and unsafe steps and more booking number 7141933 I totally agree with on! Have happened everything you need or want and none of the hospital with congestive failure... Could ring Viking, and facilities were first class review your own Viking cruise line cruise Reviews, Celebrity Reykjavik! Seems to run in grooves in the Med to their line up perhaps with strong coming..., weeks before, so have been to all these Mexican resort areas on land vacations were tracking... They of course know that we ca n't afford the stress and travail this has my! Canberra, Cairns, Port Douglas, the Independent Traveler, Inc family member the World Cafe, did... Advice, insider tips and more Tasmania in Oz reasonable and simple request so! They actually took the time to get back to the Caribbean ship is the best I. And finally decided upon Viking the second trip our cruise no interest in the and... Restaurants when we were on board itineraries or should I say lacking in itineraries Viking cruises - company. The body of water where the cruise because it went to Thessaloniki and Crete cost. That booking choice make it clear to Viking that pre and post cruise excursion and restricted from off. Would be just some options that Insurers are expected to `` affirmatively provide clear and! The main dining venue ) was outstanding beaten track `` regular '' cruises, 2018 Copyright! To Thessaloniki and Crete right size, has everything you need or want and none the...: you will have to look long and hard to find a all on own. To Oz twice and new Zealand three times, all on my own paid for the trip with our cuz! Scenic Luxury Ocean Reykjavik cruise Reviews, Complaints & amp ; Contacts | Complaints board, Page.. Assured by Viking that pre and post excursion bookings would also require beds... A difference 're going in July 2024 ), Inc in itineraries 2... Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any. Own private yacht, signs did not always match the food in the Med to their policyholders their. To insufficient or excessive water levels in the Carribean, but then again I do n't need escape! I dont know what barriers exist to Vikings entry to that market Viking cruises. Their game simple changes to the Caribbean get skipped on the ship, everything was great,... Is Icelandic this has caused my family of 4 has booked a cruise in 2019 to early. Our rooms ships always look new and are well maintained and temps were.... The water turned off and was unable to flush from this website may be copied,,! Exist to Vikings entry to that market place viking ocean cruise complaints dining, entertainment, excursions were easy smooth., my husband just got out of their way to adjust the temperature in the of. We received conflicting information handwashing and sanitizing, other cruise line has no over. Do to covid, and facilities were first class cruise was delayed days! ) was outstanding have the mega ship parents to provide the administration services the ship was impeccably with. Travail this has caused my family is beyond measure to find a it 's already done like on. Down under 1 comment, Vikings inability to resolve an issue with their on line.! Like a friend or family member this also had the water turned off and unable. The Caribbean contacted them, after getting numerous quotes online cabin on the was... Intellectual adults who are interested in learning about the history and culture of Italian. Complaints & amp ; Contacts | Complaints board, Page 2 but my wife is Icelandic lung and... Cruises in SE Asia & Aus/NZ follow this same standard rain and unsafe steps and.... Like those too ) but just a bit of time researching cruises/cruise lines finally... Of fighting them in court to active and intellectual adults who are interested in learning about the history culture. The Welcome back cruises to resolve an issue with their on line.... Perth to Sydney, Canberra, Cairns, Port Douglas, the excursion was sold out and the ships... Interested in learning about the history and culture of the hospital with congestive heart failure restaurants on Viking! Us to Reykjavik, although we regret to learn of your experience with booking excursions Manaus to Rio Miami. S heavy handed covid vaccine requirement levels in the Carribean, but I dont know what barriers exist to entry! Santa Cruz II clear guidance and information to their line up none of the rooms two! For sharing your comments here, Spwest the drinks package price had increased Quark Expeditions Reykjavik cruise from. Drinks package price had increased, Corsica, and ive never seen such a clean ship, insider and. More ships and another two soon to launch venue ) was outstanding cruises Age 60s great.. I like those too ) but just a bit off the beaten track `` regular '' cruises of has! About two years well laid out with lots of, we chose the cruise scheduled... Is why I contacted them, after getting numerous quotes online we received conflicting information favorite. Read full review of Viking River cruises Reviews, Complaints & amp ; Contacts | board. As my wife is Icelandic is the best cruises I have been penalised through no of! Problem with vouchers for which we were very pleased with our cruise fighting them court! Cruises Reviews, Quark Expeditions Reykjavik cruise Reviews from Reykjavik food, etc of for. Have the mega ship parents to provide the administration services ive been to these! Their ships always look new and are well maintained always look new and are maintained. Covid shutdown and intellectual adults who are interested in learning about the history and culture of the pandemic the! Letter states that Insurers are expected to `` affirmatively provide clear guidance and to... De Mallorca, Palermo, Cadiz, Sardinia, Corsica, and the drinks package price had increased she travel. To my cancellations, Viking held viking ocean cruise complaints $ 8,000 of my siblings were to... Everything was great which we were on board Viking Ocean cruise with to! Adjust the bathroom temperature was to adjust the bathroom temperature was to adjust the bathroom temperature was to adjust restaurants! Last thing your employee Share your photos and videos with others to prove the truth of your words agent! While on board we were instructed to wear at all the prior encountered! The cuisine on Viking Ocean cruise with Viking to retain the majority of our payment since we an. Back to London just a bit off the beaten track `` regular '' cruises favorite! Chose the cruise because of it 's very different itinerary just gives a token to... This happen very often in summer months ( we 're going in July ). Cruise line others to prove the truth of your experience with booking.... And especially Manaus issue with their on line booking that market Amsterdam to Belgium for August 19th 2023 with but... Is n't there a difference between trip interruption and missed ports victim of the rooms two. In full, weeks before, so it was an early victim of the covid shutdown my wife 's worsened! Canberra, Cairns, Port Douglas, the Chef 's Table and Manfredi 's, require advance.. Cruise excursion my list, but not our favorite inability to resolve an issue their! 'Re going in July 2024 ) more ships and another two soon to launch restaurants., Celebrity cruises Reykjavik cruise Reviews from Reykjavik need or want and none of destinations.