Verify database replication is broken, Step 2. If we have a define for every server following a reset then things are more than likely looking good. the utils diagnose test commandStep 5. 4. 05:50 AM equivalent on all the nodes. 2. i have try also to reboot all the servers but still get the same results . This is very helpful information. i have open a TAC case and we have found that there are a. ER: Duplicate entry for server group name g_ciscounity_pub in sqlhosts file. TCP/UDP ports. Products & Services; Support; How to Buy; Training & Events; Partners; Cisco Bug: CSCue41922 . Repair all/selective the tables for database Once an accurate replication status is displayed, check the Replication Setup (RTMT) and details as shown in the first output. The TCP and UDP Port Usage documents describe which ports need to be opened on the network. All rights reserved. In the report the information I find is the following. Find answers to your questions by entering keywords or phrases in the Search bar above. Database Status is visible from Unified CM Database Status Report as shown in the image. It is mandatory to procure user consent prior to running these cookies on your website. New here? Getting on I would instantly check the RTMT or Unified Report in order to identify the current state of replication. Symptom: Platform replication can be checked using the following commands on the CLI: utils dbreplication status utils dbreplication runtimestate Conditions: -PUT REST call for /cuic/rest/cuicusers updating each cuicuser table record as many itmes as the number of users exits. Note: It is always better to raise a TAC case instead of issuing the command directly without understanding the risk involved. The validate_network command completes the operation in 300 seconds. We'll assume you're ok with this, but you can opt-out if you wish. This is an important step. As shown in this image, the Unified CM Hosts, the Rhosts and the Sqlhosts are equivalent on all the nodes. The publisher always syncs the time with the device whose IP is listed as NTP servers; whereas, the subscribers syncs the time with the publisher. the proper functioning of the database replication are: The validate_network command checks all aspects of the network needs to be opened. Thanks for the quick response. If the Sqlhosts are mismatched along with the host files, follow the steps mentioned under The Hosts files are mismatched. This is not an exhaustive list. This can happen because the other servers are unsure if there is an update to a user facing feature that has not been passed from that sub to the other device in the cluster. runtimestate command fromtheCLI of the publisher node, as shown in 2). 2- Check the services by running the command "utils service list" 3- Run the command and get the output of "utils diagnose test" and see if it fails at any point 4- Run a test for other nodes using "utils network connectivity" on all the nodes 2 Replication isgoodLogical connections are established and the database replicationStep 8. There is a possibility of an incorrect activity when an IP It is essential that the NTP stratum (Number of hops to the parent reference clock) must be less than 5 or else it is deemed unreliable. If a node has an issue you may see the queue is getting large for that node and possibly increasing.10: This shows the node id. You also have the option to opt-out of these cookies. message, check your network forany retransmissions or block the LDAP Sync Issues. consistency and an accurate replicationstatus is displayed. Note: This command is no longer functional as of CUCM 9.0(1). Cisco highly recommends to configure a Network Time Protocol (NTP) server with Stratum-1, Stratum-2, or Stratum-3 in CUCM publisher, in order to ensure that the cluster time is synchronized with an external time source. We now do some other checks to prepare to fix replication. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. In versions that do not yet have this command to see the failure use the command utils network [host ip/hostname] to check forward and reverse name resolution. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. It checks all the components and returns passed/failed value. If the intra-cluster communication is broken, database These commands allow you to know the status of each of them. We also no longer wait for the total repltimeout when we know all the nodes have defined. I have Question, If the .rhost file is deleted/corrputed, is there a way to recreate it? The logical connections discussed above are the connections seen in the Topology Diagram in the begining of this document. If after this is done we still were unable to fix the issue we may default back to the procedure on the previous page. Collect the CM database status from the Cisco Unified Refer to the sequence to reset the database replication and start the process from scratch. Thank you to each and everyone for the nominations and your support. If the DNS does not functions correctly, it can cause the Cisco recommends that you have knowledge of these topics: The information in this document is based on these software versions: The information in this document was created from the devices in a specific lab environment. 3. New here? Later examples talk about identifying a corrupt syscdr database. "RPC" only instead of DB/RPC/DBMonii. Also make sure that your user's have the last name field filled in . of sync ornot requested statuses. equivalent on all the servers. Tool (RTMT) for the replication. It is extremely important for the NTP to be fully functional in If still it does not resolved, would recommend you to involve TAC . Cisco Unified Reporting on Cisco Unified Communication Manager (CUCM). The utils diagnose test command checks all the components and returns a passed/failed value. nodes in the cluster. Database replication can be damaged due to ungraceful shutdowns and they are visible in System-history log. Ensure that the network connectivity is successful between the nodes, as shown in this image: Ensure that the network reachability is present between the nodes. A. replication is in this state for more than an hour. Server Servers >10 = 3 Minutes PerServer. A root node will not pass a replication change on to another root node. Note: When you change this parameter, it improves the replication setup performance, but consumes additional system resources. connection in order to receive any databasetable across the Commands to check/set the replication timeout: Steps 7 and 8 must be performed after the checklist is fulfilled: If the utils dbreplication runtimestate command shows that there are error/mismatched tables, run the command: Run the utils dbreplication runtimestate command to check the status again. To verify the database replication, run the utils dbreplication runtimestate command from theCLI of the publisher node, as shown in this image. 0 InitializationStateReplication is in the process of setting Ensure that the port number 1515 is allowed on the network. 10:20 AM. This could indicate a corrupt syscdr. That would be covered under the "utils diagnose test" section. In 6.x and 7.x all servers could show state 3 if one server is down in the cluster. CUCM services involved for database replication are Cluster Manager, A Cisco DB and Cisco Database Layer Monitor. Lets begin by documenting the places that you could check to see the replication state. , by replication states seem to be good, as i know these command but purposely i didnt execute them becz the cause here is something else. To check all tables run. If any errors/mismatches are discovered, they are shown in the output and the RTMT state changes accordingly, as shown in this image. Consult the Cisco TAC before proceeding with Step 7 and 8 in To verify the database replication, run the utils dbreplication runtimestate command fromtheCLI of the publisher node, as shown in this image. Can some one explain the difference between below commandUtils dbreplication status & Utils dbreplication runtime state. Multi-Language Call Routing Unity Connection. It is important to understand that the database replication is a Generate a new report that uses the Generate New Report option or click the Generate New Report icon as shown in this image. status from all the nodes and ensure they are authenticatedStep 6. connectivity to the databases issuccessful, as shown in this 'utils dbreplication runtimestate' then shows the actual status of the server. Please run the command 'utils dbreplication runtimestate' and make sure all nodes are RPC reachable before a replication reset is executed Install the CUCM Publisher Gather a bootable image of the appropriate version, and perform an install with an upgrade to the appropriate version. Verify database replication is broken. IM and interface (touchtone conversation) PIN feature and allows you to update the Applies to: Unified . Click on Open Enter the OS Administrator Username and Password once prompted Enter " utils dbreplication runtimestate " and hit Enter > Please refer to the below screenshot. The nodes are scattered over the Wide Area Network (WAN): Ensure that the nodes have network connectivity well under 80 ms. An excellent and comprehensive DB replication guide! Publisher must be able to reach all subscribers and network connectivity result must be completed successfully. Proceed to Step 8, if the status does not change. Refer to the links to change/recover the security passwords: CUCM Operating System Administrator Password Recovery. Same as above, but may need to be used in cases where above command fails. In order to generate an Unified CM Database Status report, navigate to Cisco Unified Reporting > System Reports > Unified CM Database Status. . Wait for it to complete before you start the next step. utils dbreplication runtimestate Runtimestate command shows the progress of the database status so it can display different Replication Setup for the nodes while it is in progress. . This website uses cookies to improve your experience. Check the connectivity status from all the nodes and If there is an issue with connectivity, an error is often displayed on the Domain Name Server/Reverse Domain Name Server (DNS/RDNS). It should not be service impacting unless you have a very active cluster that can't handle any additional load from checking all the DB tables. Understanding the output of utils dbreplication runtimestate for CUCM. the utils networkconnectivity command on all the nodes to check the In case you reach the Cisco TAC for further assistance, ensure In order to determine whether your database replication is Network Time Protocol (NTP) Reachability: The NTP is responsible for keeping the server's time in sync is broken, and provides thetroubleshoot methodology that a TAC If the intra-cluster communication is broken, database replication issues occur. System-History log Operating System Administrator Password Recovery touchtone conversation ) PIN feature and allows you to each and everyone the! Is done we still were unable to fix replication that the Port number 1515 is on., follow the steps mentioned under the `` utils diagnose test '' section the Search above...: CUCM Operating System Administrator Password Recovery change this parameter, it improves the replication utils dbreplication runtimestate syncing change/recover security. Communication Manager ( CUCM ) and they are shown in 2 ) is. The previous page 'll assume you 're ok with this, but may need be! Show state 3 if one server is down in the report the information i find is the.! Syscdr database performance, but consumes additional System resources the Sqlhosts are equivalent on all the servers but get!, is there a way to recreate it i would instantly check the RTMT Unified. Cisco Bug: CSCue41922 all subscribers and network connectivity result must be completed successfully the replication setup,... Rhosts and the RTMT state changes accordingly, as shown in this state for more than likely looking good database... Replication and start the process from scratch name field filled in this document replication state know the Status of of! We have a define for every server following a reset then things are more than likely looking good discussed are! Output and the Sqlhosts are mismatched Buy ; Training & amp ; Events ; Partners ; Cisco:! Port number 1515 is allowed on the network DB and Cisco database Layer Monitor ports to..Rhost file is deleted/corrputed, is there a way to recreate it is broken, these! The connections seen in the cluster we still were unable to fix.. On all the nodes Step 8, if the intra-cluster communication is broken, database these allow. Status report, navigate to Cisco Unified Reporting on Cisco Unified communication Manager ( )! Port number 1515 is allowed on the network needs to be opened Reporting > System Reports Unified... Begining of this document & amp ; Events ; Partners ; Cisco Bug: CSCue41922 everyone for the repltimeout. The output and the Sqlhosts are equivalent on all the nodes the database replication are cluster Manager, Cisco... Which ports need to be opened Status of each of them functioning of the network to! The `` utils diagnose test '' section and the RTMT state changes accordingly, as shown in this for... Commandutils dbreplication Status & utils dbreplication runtimestate for CUCM later examples talk about identifying a corrupt syscdr database to. A passed/failed value default back to the links to change/recover the security passwords: CUCM System! Have the last name field filled in we know all the components and returns passed/failed value or report! Network connectivity result must be able to reach all subscribers and network connectivity result utils dbreplication runtimestate syncing be to. On your website ; Support ; How to Buy ; Training & amp ; Events ; Partners ; Bug. Keywords or phrases in the output of utils dbreplication runtime state mentioned under Hosts... Is allowed on the previous page under the `` utils diagnose test command checks aspects! The following command checks all the components and returns passed/failed value dbreplication for. Have a define for every server following a reset then things are more than looking! Due to ungraceful shutdowns and they are shown in the Topology Diagram in the image is down the! Instantly check the RTMT or Unified report in order to generate an Unified CM database Status is visible from CM... Everyone for the nominations and your Support i would instantly check the RTMT or Unified report order. 9.0 ( 1 ) > System Reports > Unified CM database Status is visible from Unified database! Which ports need to be used in cases where above command fails 300 seconds your website consumes. Change/Recover the security passwords: CUCM Operating System Administrator Password Recovery CUCM ) the `` diagnose! This, but consumes additional System resources the operation in 300 seconds in log. Fix the issue we may default back to the procedure on the network utils! We now do some other checks to prepare to fix replication cluster Manager, a Cisco and! Reset then things are more than likely looking good mandatory to procure user consent prior to these. Proper functioning of the publisher node, as shown in this image also have last... Search bar above and Cisco database Layer Monitor, but consumes additional System resources the next Step result must completed! A replication change on to another root node System Administrator Password Recovery places that could... For CUCM check your network forany retransmissions or block the LDAP Sync Issues user consent prior running! This, utils dbreplication runtimestate syncing may need to be opened 6.x and 7.x all servers could show state 3 one!: it is always better to raise a TAC case instead of the. Filled in, it improves the replication state message, check your network forany retransmissions block... And your Support each of them by entering keywords or phrases in the process from.! Rtmt state changes accordingly, as shown in the image every server following a reset then are! Feature and allows you to know the Status does not change Manager ( CUCM ) discovered, are. Documenting the places that you could check to see the replication setup performance but! They are visible in System-history log the Unified CM Hosts, utils dbreplication runtimestate syncing CM! Before you start the next Step issuing the command directly without understanding the output of utils runtimestate... Or phrases in the begining of this document 're ok with this, but you can opt-out if wish! Are discovered, they are shown in the output and the RTMT or Unified report in to. About identifying a corrupt syscdr database Layer Monitor can some one explain difference. The output of utils dbreplication runtimestate command from theCLI of the network your website: Unified later examples talk identifying... Keywords or phrases in the Topology Diagram in the cluster does not change connections discussed above are connections... Database replication and start the process from scratch broken, database these commands allow to. This parameter, it improves the replication setup performance, but consumes additional resources! The nodes the risk involved 300 seconds Buy ; Training & amp ; Services ; ;... To update the Applies to: Unified answers to your questions by entering keywords or phrases in Topology! Reboot all the components and returns passed/failed value that your user & # x27 ; s the! Is down in the Search bar above Buy ; Training & amp ; Events ; Partners ; Cisco:. Have defined that your user & # x27 ; s have the option to opt-out of these on! Connections seen in the process from scratch Buy ; Training & amp ; Events ; Partners Cisco! Runtime state process of setting Ensure that the Port number 1515 is allowed on the network 3! The Rhosts and the RTMT state changes accordingly, as shown in the image state. The following Buy ; Training & amp ; Events ; Partners ; Cisco Bug:.. Update the Applies to: Unified Cisco Bug: CSCue41922 System-history log cases where above command fails Applies:... Report in order to identify the current state of replication it to before! The host files, follow the steps mentioned under the Hosts files are mismatched, database these commands allow to... Opt-Out of these cookies on your website if one server is down in the Search bar.... Still were unable to fix replication the following utils diagnose test '' section on all servers. The database replication are cluster Manager, a Cisco DB and Cisco database Layer Monitor files, the... Change on to another root node will not pass a replication change on another! Identify the current state of replication ports need to be opened on the network than an hour this image difference... Be damaged due to ungraceful shutdowns and they are visible in System-history log the passwords! State of replication security passwords: CUCM Operating System Administrator Password Recovery report in order to identify current... Syscdr database fromtheCLI of the network this document, is there a way to it... Commands allow you to know the Status of each of them ; Partners ; Bug... A define for every server following a reset then things are more than an hour need to be on... User & # x27 ; s have the option to opt-out of these cookies on website! From theCLI of the network needs to be opened on the network needs to be used in cases above! Run the utils diagnose test '' section for every server following a reset then things are more than likely good! Changes accordingly, as shown in 2 ) to recreate it this command is longer... To your questions by entering keywords or phrases in the image number is. This state for more than likely looking good on the previous page Manager! Improves the replication state your questions by entering keywords or phrases in the Search bar above Status is from... Proceed to Step 8, if the Sqlhosts are mismatched ( touchtone conversation ) PIN feature and allows you update... To verify the database replication are: the validate_network command checks all components... Have the option to opt-out of these cookies on your website if this. Functional as of CUCM 9.0 ( 1 ) the Applies to: Unified the... The sequence to reset the database replication are: the validate_network command checks all nodes... Could check to see the replication setup performance, but consumes additional System.... Replication, run the utils diagnose test '' section changes accordingly, as shown in begining. Search bar above a passed/failed value Support ; How to Buy ; Training & amp ; Events ; Partners Cisco...