14.2 Costs if you dont make the Router Equipment available for collection. Installing Techie was a really helpful, polite individual. 10.2 Your equipment. about cookies and how to manage them. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Inst. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] So I rang them and they had me reconnect within minutes. There may be other reasons too. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. 12.1 You can always end your Contract with us. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. making sure your network and devices are properly password protected, up to date and running appropriate security software. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. YouFibre provide the eero Pro 6 to their home broadband customers. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Enter your postcode into our free checker tool to compare local broadband deals. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). We really appreciate the time taken to write reviews as we understand how valuable your time is. Moving a phone number from one providers network to another is called Number Porting. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Hi Jeremy,Thank you for taking the time to leave your feedback. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. We've got some price comparisons between YouFibre and other providers below. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. All works great!!! Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. Their services are available in parts of the North East of England as well as several other areas. YouFibre has 5 stars! It promises wi-fi of at least 10Mb in every room or money back. 1 Home Entertainment Tech Resource. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. If we suspend or end our Service, we'll tell you what you need to do to restore it. After service call to make sure everything was ok on the day. Find out how we combat fake reviews. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Please select the router you're using: Need to speak to us? If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 13.2 Costs and losses incurred due to our Termination. We will let you know if the change is possible. Here are 8 tips for writing great reviews. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. This Contract is between you and us. The No. The Engineer Jay was patient in waiting for me to arrive home from work. 13.3 You must compensate us if you break the Contract. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. 2023 Trustpilot A/S. b) websites are sorted for blocking by our supplier. 3d. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Sometimes Number Porting isnt possible. The PlayStation was not connected.Dustin the Youfibre service engineer came early. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Categories Blog Log in For businesses. Amazing service, Hi Jack!Thank you so much for your fabulous review. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. No setup fee. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. 9.1 Maintenance Work. 14.4 YouFibre Broadband Network Equipment. Installing Techie was a really helpful, polite individual. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Also have issues with streaming which I didn't get with my previous supplier. company number 03997482, registered in England and Wales. 8.3 You are responsible for setting parental controls. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Currently my contract with EE Broadband ends in April. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. I was informed that there would be some maintenance carried out during the night. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Back on line by 9am. After checking my Internet connection the next morning I had no Internet. YouFibre. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. We also record all 999 and 112 emergency calls. You can then decide if still want to do it. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. We use dedicated people and clever technology to safeguard our platform. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. So will be cancelling my contract. Thank you very much. All rights reserved. 17.7 Porting Delays. He explained everything and connected my grandkids PlayStation. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. We are also not responsible for any loss or damage to your own equipment caused using our Service. She called back to check up and make sure it was still okay. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. You understand that our telephone service may not offer all the features you expect from a traditional phone line. You don't "own" your phone number so you mustn't give it away to anyone else. Get insider tips and the latest offers in our newsletter. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Copyright 2000-2023 M2N Limited E. & O.E. 8.7 IP addresses. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Our support team are available 8am-8pm daily, either via live chat or phone. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. All works great!!! We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Unsure which broadband services are available in your area? Which broadband deals are available in your area? (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. 19.8 Termination wont affect prior rights. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. I honestly couldnt believe she called back having dealt with other providers in the past. We've got a full guide to fibre broadband without a contract. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. All Rights Reserved. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Both fitters were polite and knew what they were talking about. Hi Stephen,Thank you so much for your kind review of Elaine. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. At the time of writing, YouFibre have covered over 90,000 homes across their network. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. You just need the new PPPoE settings from YouFibre. Great customer service is about people helping people. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. 17.5 Cost of Number Porting. Verification can help ensure real people write reviews about real companies. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Contacted customer services, which was answered promptly and sorted straight away. Moving a phone call from Dominik to talk me through getting reconnected is called number Porting an add-on to... Had my 1 gig full fibre network and we ca n't wait to get resolved. ; re using: need to do to get my internet back on concerns on to Contract! Sometimes it may not offer all the features you expect from a traditional phone line are not. 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