30 days or less. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Celebrity Cruises. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. 1 0 obj Move their 2021 sailing to 2022 to retain their current rate and promotions. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. (Applicable to US guests only.). Celebrity cancelled our stop in Alex. This was OBC used so no refunds due from these. Yes. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. We have still heard nothing but weregiven amounts etc over the phone. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. My results were exactly the same. Multiple FCCs maybe applied per guest within the same reservation. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Good idea Bo, though interestingly the social site was far more active for oursailing! endobj They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Can you use your Future Cruise Credit (FCC) on an existing booking? Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. What about hotel and transfers? Beyond those time frames, future cruise credit is issued. Does Cruise with Confidence protect airfare? Seems logical that this fee should also be refunded by the insurer. Who will receive notification once a Future Cruise Credit is issued? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Can I use those certificates later regardless of their original expiration date? The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Sailings of a different length than the original voyage will be prorated. Guests who booked flights independently need to contact the air carriers directly for available options. By proceeding, you agree to Cruise Critics. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. :(. Norwegian Cruise Line: 90 days If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. 2 0 obj I presume this then illustrates what is due back to us. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. MSC Cruises: 60 to 90 days. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF The deadline to request a transfer is May 4, 2022. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. I booked a cruise on board that has now been cancelled by Celebrity. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Yes, so long as you request it on or before the relevant deadline. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. FCC may be transferred to another guest in an Individual or non-contracted Group booking. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. So, Celebrity is ahead in the notification dept. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. It's the same form. In certain circumstances, a formal amendment to the contract would be required. Any promotional onboard credits will be forfeited. Without TA involvement I would also be shouting at Celebrity for clarification. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. When does myGlobal Suspension or Cruise With Confidence FCC expire? Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. ck59#2V`}i%h\`WFF,p1.niefsCvR Works fine. Also, will the taxes/fees and port expenses be refunded? Argo., March 20, 2020 in Celebrity Cruises. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. stream If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. If you do not make a selection, the company. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. If you prefer a refund, this request for any funds paid over-and-above . Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Checked with TA and was told to check with them after 30 days. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. I didn't want any FCC credits, so I'm happy I got all my payments back. % For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. 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