Create an account to follow your favorite communities and start taking part in conversations. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. I have ordered from Zara many times before and never had an issue. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Zara - Package not picked up caringexecutive 6 yr. ago It is important to find out the real reason why that mistake occurred and take corrective actions. But this I couldn't, and I believe as a customer we deserve better. Order status. I would look into that. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. Zara.com review: lost package, never refunded. We will verify your profile along with reference checks as a part of our on-boarding process. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. You can write a letter to their corporate headquarters if you want. This review was chosen algorithmically as the most valued customer feedback. Apr 20, 2017 12:25 pm EDT. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Does Zara refund stolen packages? They don't offer it. However, If you need legal advice, please contact an advocate for legal advice directly. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Closed. I placed a return before or on January **, ****. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Which Zara clearly doesn't care for customer service at all. and our Call your bank or credit card and report it as fraud, let them know the details. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. So I waited and waited up until the delivery date expired. i had ordered a dress worth **** on zara in january and returned it. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Tel: +92 21 32590135-6 Resolution Demanded: After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product No, that isn't there responsibility. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Zara refusing to refund for a stolen package. Lesson learnt! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The agents made it almost impossible to get a manager on the phone. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Even though the tracking shows it had ARRIVED. It is important to find out the real reason why that mistake occurred and take corrective actions. 90+ days. All trademarks, product names, logos, and brands are property of their respective owners. I will never EVER shop at Zara again. I found one package when I got home. I said, "I want to speak to your boss." Its obvious the courier has tampered with the parcel. Mailing Address: Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. We are keen to save our environment from any harm. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Has The Font On Louis Vuitton Items Changed Over The Years? Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Look around the delivery location for your package. The short answer is yes, Zara does refund stolen packages. On telling them to refund me my ** Zara Intidex - Refund not received ***********). I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Press question mark to learn the rest of the keyboard shortcuts. The short answer is yes, Zara does refund stolen packages. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. You can request your clothing donation at the end of the purchase process. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. It was delivered on time (January **, ****). Have you opened a police report if you think they were taken? Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! This may work, but, without purchased insurance, this investigation wont yield anything. Extrusion is a process used to create objects of a fixed cross-sectional profile. Zara charged us higher than the MRP of the product. She then changed it to "I am the case manager". Refund / Credit for purchase, "The amount has been refunded by OYO. First, you must have filed a police report within 48 hours of the package being stolen. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Consumers are searching competent & affordable lawyers to resolve consumer complaints. You can take action based on time, type or urgency. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. All trademarks, product names, logos, and brands are property of their respective owners. So, what happens if your package is stolen from your doorstep? If you are not registered, click on the "Order information" link in the confirmation email to track your order. Even after the investigation they couldn't describe what exactly was inside the two boxes. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Zara's Packages Been over * months, havent received the refund of **** for the return of goods. A material is pushed or drawn through a die of the desired cross-section. Zara Intidex - Zara Refund Issue See the latest status of your online orders in one place. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Open. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. You should check our detailed article on how brands should Agent 1 didn't even write it down. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. All rights reserved. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. I have called them. it is March now. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. Press question mark to learn the rest of the keyboard shortcuts. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. here Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. As a part of our on-boarding process create an account to follow your favorite communities and start taking part conversations! Valued customer feedback I could n't describe what exactly was inside the Zara box were. A dress worth * * th Jan but the size I received was XL size I. 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