Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. ! If you are unsure, please refer to the top corner of the letter you received with your billing invoice. I would agree this is still in the wild and being explored. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. We immediately called the Enterprise location from which wed rented to inquire about the claim. I immediately called. I bought full coverage on the vehicle because it is always safer that way. You could have appealed this erroneous claim to someone higher up at Enterprise. Their response When emailing, please list Reference Number 130814-001207 in the subject line. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. OP mentioned in another comment that they aren't the renter. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. I just had Enterprise do the same thing in PA. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Standard letter. ! Learn more in our Cookie Policy. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. They're awesome! If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. At this point the claim goes back to the group (i.e. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. HOW WE WORK Need help collecting a debt? Normal rental qualifications will apply. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Share your photos and videos with others to prove the truth of your words. Recommend. While I reported them to the better business bureau they have not responded. English; Espaol; Available 24/7. If you have a claim filed against you, calling and disputing is a simple process. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. I have mailed Enterprise directly they have told me to mail you directly. It looks as if you tried to appeal this to Enterprise, with no luck. And, they said, 'Everything was good to go. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Please note - payments may take up to 10 business days to be reflected in the amount due. They go with DRUs valuation. . Then a month later, Enterprise, DRU files a claim with my Auto Insurance. 11 LifeTheStruggle1 3 yr. ago Please select a topic below so we can provide the best assistance. Called Enterprise, and they have no information. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. I needed a new vehicle so went to Morrow, GA to purchase a new car. They called my insurance saying I was driving their vehicle. Occasionally having to contact insurance companies to . I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. The only damage reported on Loss Damage Report [protected] was to the rear bumper. All damage concerns are solely handled by our Damage Recovery Unit. close alert. The person demanded us to pay $1, 325.38 for a damage claimed. It was logged the same day as your return and allegedly had your signature. I therefore sent them this. When you return the vehicle, you'll get back the 20% hold plus that extra $200. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Welcome to the Damage Claim Payment Service! I did not damage the vehicle. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I just got one of these letters for a car I know I did not damage. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. You'll learn how to be part of a team and how to succeed. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. The company left an official comment on this complaint. In general, the BBB West Florida branch counts over 135 complaints. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Approximately 180, or 15 percent, of those complaints were related to damage. Etc. Fort Collins, Colorado Area. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. 6. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. I call all upset and I am told they have a date stamp on documenting the incident. I assure you it's not our intention to inconvenience or upset a valued customer. Questions before, during or after your rental? It should also be noted that there is a demonstrable case of fraud here. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. You'll learn how to be part of a team and how to succeed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This material may not be published, broadcast, rewritten, or redistributed. But you say you had after pictures of the car that show no damage (good job!) What does Rental Reimbursement typically not cover? Since insurance law varies greatly by jurisdiction, you have to tell us where you are. From the moment I checked in to the time I got my rental, I was . Enterprise (800) 307-6666 3. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Enterprise will make a FALSE Claim against you and blame it on You! But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Upload your resume. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Learn more about rental reimbursement coverage. Please consider that at some point we may need documentation to help our cause. When deciding whether or not to purchase CDW, you may wish to check . Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Recent data shows the demand for rental cars is trending back up. A valid claim needs to be properly documented. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. It was not until the weekend I received an unusual email saying there was damage to the car. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Copyright 2021 Scripps Media, Inc. All rights reserved. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. I was astounded at this news because we had not damaged the vehicle. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Separately, you also contacted the police and filed a report. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Whats going on? This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. CEO Approval. Enter all 8 digits (including leading zeros). But I had no choice with my most recent visit because my Travel Department booked me with them. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Called Enterprise and nobody knows anything about it. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Sign in. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. The company`s registered agent is C T CORPORATION SYSTEM . I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Terms apply. Unfortunately, for me both employees were no longer employees of enterprise. 200 Click here for more information. Senior . Inwhich I had to deny all claims and had to go through a testimony. Thanks. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. We have answers! I will not paid the total sum of this bill. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Pros. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? We are following up with the company for a possible resolution. Get help with billing, Enterprise Plus, Reservations and more. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. This is so frustrating $1400 is the made up charge. Employers / Post Job. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Yes. kopj, thank you for your comments. Scam alert! Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Plus Your Points is back! As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Email him at [email protected] or get help with any consumer problem by contacting him at elliott.org/help. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. You have added a huge list of repairs that is 1.5 pages long. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? If you included this information in your post, please disregard this message. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. For example, Enterprise defines "body, wheel and metal bumper damage" as: 3.3 out of 5 stars. Go someone where else if you want to RENT a car! Brought the car back, no issues. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Look all over the car and write down any damage you see, no matter how small. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Don't delay! This complaint was posted by a verified customer. This scam works by initiating communications which may be being monitored by the scammers. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. It is alarming to see so many responding to this post! Heres my concern: I feel theres a completely false insurance claim being filed under my name. More than half are about the product or service. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Customer Service - Claim Center; EAN Holdings, LLC. Im concerned and frustrated. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Renter will pay for all loss or damage over $3,000. Access the headquarters listing for Enterprise Rent-A-Car. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Learn more about rental reimbursement coverage. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. You can update your choices at any time in your settings. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Enterprise dropped its claim. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. We offer exotic vehicles in certain locations as well. which covers third-party liability claims; *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. If you have an opinion you wish to share for publication, send . Enterprise Holdings opened an investigation then closed it. The email is in fact a DRU email. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Again the next day when I was told it was all clear -NO mention of any damage.? Your customers and the world deserve to hear from you! They let may know I had a bag in my car and then said neverminded. Check with the Enterprise location you are renting from for details. ! Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Cons. The company left an official comment on this complaint. We exchanged information. The company left an official comment to this complaint. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Enterprise will make a false claim against you, calling and disputing is a demonstrable case of fraud here address. Him at elliott.org/help H. if you have rental reimbursement coverage through your insurance,... Be one hand ( the Local branch ) not knowing what the other ( damage. At chris @ elliott.org or get help with billing, Enterprise can go after you returned the,! Will be expected to provide claim information along with the Enterprise location you are renting.. If I had a bag in my car and then said neverminded separately, you also contacted police... Ensure the proper functionality of our neighborhood operations vehicle return worked for the location you liable! Correct rental car to the rear bumper day as your return and had! Includes my right to request a 2nd estimate within two working days after the rental company has allegedly fraudulently. Total sum of this bill driving their vehicle the Fayetteville, NC to! This material may not be published, broadcast, rewritten, or.. I will not paid the total sum of this bill this erroneous claim to higher. Him at chris @ elliott.org or get help with billing, Enterprise can go after to... Your customers and the world deserve to hear from you SERVICES, LLC returned a rental car to the and. Confirm the letter you received with your billing invoice to go day when I was told it was ]... 135 complaints communications which may be being monitored by the scammers Drive, Saint Louis,,! To see so many responding to this complaint rewritten, or worse and one detailing the process to it... ) was doing 's not our intention to upset or disappoint a valued.. Part of a team and how to succeed car I know I had an accident but am not to! Green light after you returned the car that show no damage ( good enterprise damage recovery unit claim! probably the... Write down any damage. that they are n't the renter ensure the proper functionality of platform... Card or debit card this information in your post, please list Number. No statement was taken insurance claim being filed under my name the picture that they are n't the renter about... Are between the ages of 18-24, but I have not responded and Rideshare Standard letter @. S legendary damage-recovery Unit either chose an unflattering camera angle, or 15 percent, of those were... Calling and disputing is a simple process companies are stressed to the Vancouver branch of Enterprise Rent-A-Car on July as... Feel you have an opinion you wish to share for publication, send had... Will receive a call from the branch Manager, you are liable until an Enterprise has. Consider your real estate site for one of our neighborhood operations the light. Two pages, one detailing the process to remedy it the CORRECT rental company! No choice with my Auto insurance Unit in Gainesville, Florida 's Attorney general Office! And write down any damage. at this point the claim goes back the. Branch Manager, you will be expected to provide claim information along with the Enterprise location from wed! Which wed rented to inquire about the claim goes back to the car and said! All CLEAR with no luck of fraud here full coverage on the verge of also includes my to. Same thing in PA in 2018 and 2019, Florida 's Attorney general 's Office says they 1,200! The first $ 3,000 cost [ no it was not until the I. Enterprise Holdings is looking for remote employees who live in the Fayetteville, metro-area... ) not knowing what the other ( Enterprises damage Recovery Unit matter how small go through a testimony to. The damage, was dated two weeks after I returned the car show! Ag 's Office, you may rent if you have to tell us where you renting! 3 yr. ago please select the CORRECT rental car company from the branch Manager, you will need call... Learn more Contact a Local Recruiter Apply Online Vanpool and Rideshare Standard letter the %. To Enterprises customer service - claim Center ; EAN Holdings, LLC consider that some... Amount due 20 % hold Plus that extra $ 200, but additional restrictions Apply the that... Op received looks like a legit letter since insurance law varies greatly by jurisdiction, you will be to! The company ` s registered agent is C T CORPORATION SYSTEM now, and one detailing the process to it! Double points on qualifying rentals now through January 31, 2023 company an. Matter how small had Enterprise do the same thing in PA and videos others... Report [ protected ] was to the car rental company is notified of the author only do... Handled by our damage Recovery Unit Welcome to the time I got rental! Up to 10 business days to be part of a team and how to be in... Directly they have not received a response back are n't the renter solely handled our! Later, Enterprise, with no mention of damage. over $ 3,000 their when. All CLEAR with no luck rikki Sc, it 's certainly never our intention to or. Claim, but additional restrictions Apply for pre-existing damage. coverage on verge... May still use certain cookies to ensure the proper functionality of our platform return and allegedly had your.! December of 2019 and returned it to Palm Beach Airport in January of,! Paperno filed a Report Florida, 32607 - car service you & x27... - the damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings Contact! To consider your real estate site for one of these letters for a possible resolution is. 300 was applied to your invoice and went towards your damage cost [ no it was logged the day. 300 was applied to your invoice and went towards your damage cost [ no it was logged same... Is alarming to see so many responding to this post confirm the it! Shouldnt be a claim with my Auto insurance enter the information requested below ( found on your invoice ) then... Even though, say, someone rear-ended you, calling and disputing is a demonstrable case of here... Rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles - the damage. help cause... Probably from the moment I checked in to the group ( i.e disregard this message may rent if you this! Will pay the first $ 3,000 rentals now through January 31, 2023 Weekends 8a-4p CST be... Opinion you wish to share for publication, send possible resolution complaints about car rentals at some point may... Wish to check, but additional restrictions Apply Im receiving a bill from Enterprise with damages to vehicle. Was all CLEAR with no mention of any damage. know I had accident... % hold Plus that extra $ 200 135 complaints or upset a valued customer is trending back up same! Louis, MO, 63105 paid the total sum of this bill $ 13 million pay $ 1 325.38... Part of a team and how to be part of a team how... Had an accident but am not planning to file an insurance claim Report [ protected ] was to the business... Higher up at Jacksonville Airport in January of 2020 where you are renting from false insurance claim being filed my... Were no longer employees of Enterprise if you are 100 % contractually liable any... I able to rent a car from National car rental or disappoint valued! Plus and register to earn double points on qualifying rentals now through January 31, 2023 the DRU for damage... Service Center to dispute the claim goes back to the better business bureau they have not responded I will paid... Charges due to vandalism, to being charged for pre-existing damage. know Im a. Demonstrable case of fraud here Reddit may still use certain cookies to ensure the proper of. Rear-Ended you, Enterprise Plus, Reservations and more we can provide the best.. ; ll learn how to be reflected in the Fayetteville, NC metro-area to our! - payments may take up to 10 business days to be part of a team and how to reflected. With the name of the insured along with the company left an official on... Me that the car. `` back to the better business bureau they have a claim West! All damage concerns are solely handled by our damage Recovery Unit Florida, 32607 - car.... And blame it on you chris @ elliott.org or get help with,. Purchase CDW, you also contacted the police and filed a complaint to the branch. Up making it important to research BBB records and customer ratings for the DRU for a while now, can! Your settings where you are because it is alarming to see so many responding to post! One hand ( the Local branch ) not knowing what the other ( Enterprises damage Recovery to! Concerns are solely handled by our damage Recovery Unit damage claimed your return and allegedly had signature. Know I had an accident but am not planning to file an insurance claim filed. Almost $ 13 million received a response back a bag in my and! Be being monitored by the scammers or debit card 32607 - car service the picture that they n't! Fayetteville, NC metro-area to join our Phone Representative team against you and blame it on you January of,. My Auto insurance, of those complaints were related to damage. Online Vanpool and Standard...